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Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you are agreeing to accept and comply with these Terms.
United Travel Services Ltd. specialize in Electronic System for Travel Authorization (ESTA) and the Visa Waiver Program (VWP). We are operated by a private company that assists visitors traveling to the US, and we are not affiliated with any government agency. There are no fees for browsing our website or for contacting us with any questions you may have.
About our processing service
Our Processing Service operates in the following steps:
First, you complete the ESTA application form on our website. When you have completed the form, we will evaluate it. If we find any problems with your application, we will contact you by email and tell you about them. We will only submit your application to the U.S. government if, after evaluation, we find it to be valid. Most applicants whose ESTA applications are approved receive notice of approval by email within 24 hours.
If, to the best of our judgment, your application will not be accepted by the U.S. government, we will notify you, and will not charge you. You may then submit your ESTA application on your own directly to the U.S. government. Note that if we determine that an application is not acceptable, that that determination represents only our best judgment, and not a decision by the United States government. Only the U.S. government has the power to approve or disapprove a U.S. travel authorization.
It is extremely important for you to enter your personal and passport information correctly. Please check all fields in the application for accuracy before you make any payments on our website. If you find any errors after you have made your payment, contact us immediately at the following email address [email protected] There may be an additional fee for correcting your application, depending on its status.
Note that you do not need to include a United States travel itinerary when you apply for U.S. travel authorization. After the authorization has been approved, you can update it with information about your flight or hotel at any time before you depart.
ESTA application denials
If the United States government denies your ESTA application, we will not charge you for the processing fee. Our Customer Service Department will contact you and let you know what options are available. We do not have any influence over the results of your application. If your ESTA application is denied, it is our suggestion that you apply for a non-immigrant visa to the U.S. You can do this through a United States embassy or consulate.
Under some circumstances, the United States government may change the status of a travel application to Not Authorized after it has already been approved. Such changes are made strictly at the discretion of the U.S. government, and are completely beyond our control. You should always verify your ESTA status before reserving a flight.
Accuracy and site content
The information provided on our website is based on public information and our experience with ESTA and the VWP. We try to ensure that our content is as current and accurate as possible, but errors and omissions do sometimes occur despite our best efforts. This site should only be used for the purpose of general information, and it is important that you verify the accuracy of any information you find here before relying on it.
External links from our domain are created to provide additional information about our services. The existence of a link on this site does not imply endorsement or approval of any products, services, or content available through a third party site. We assume no responsibility for your use of third party sites, and recommend that you read the terms and conditions outlined on any site you visit.
Passports and visas
We are not liable if you are denied entry onto a flight or into the U.S. because you do not have the appropriate passport, visa, or other necessary documents. It is your responsibility to ensure that you meet the requirements for travel before making arrangements to visit the U.S.
You may download the materials contained on this site to a personal computer or print a hard copy of our content provided that any copyrights, trademarks and other proprietary notices remain unchanged. This content is only available for personal, non-commercial use, and translation or redistribution of our content is prohibited.
Change of terms and conditions
We may make changes to these Terms and Conditions without prior notice for security, legal reasons, or to reflect updates to our services. Your continued use of this site signifies an acceptance of these amended Terms, and therefore the Terms should be reviewed before making any further use of this site.
We accept only United States Dollars. If you are paying with a credit card from a country other than the United States, your payment to us will be based on your credit card company’s exchange rate from your currency to the U.S. Dollar. The exchange rates listed at https://www.xe.com are up to the minute, and although the rates used by your credit card company may not match them exactly, they will probably be a reasonable approximation.
Note that your credit card company may charge a fee for foreign transactions. If this is the case, it will probably be a percentage of the payment amount. Such a transaction fee may appear on your credit card statement as a separate amount, or it may be included in the transaction amount without being listed or described separately.
Our company has no ability to control exchange rates, credit card transaction fees, and itemization of such fees on credit card statements. If you have concerns about any of these things, you will need to discuss them with your credit card company.
License and website access
We grant you a limited license to access this site for personal use. We grant you the limited right to link to the homepage of this site, but only if the link does not misrepresent our company or our site, or show us an offensive or derogatory manner. This permission is revocable at any time. Such a link may not include our trademark, logo, or other proprietary graphics unless we grant permission for you to do so.
You may not modify this site, unless we grant you explicit written permission to do so, and you may not download the contents of the site (except for personal use as described elsewhere in these Terms, or for ordinary page caching controlled by your browser).
You may not make commercial use of this site or any of its contents, and you may not copy any information contained in this site for the benefit of any other business, either manually or by use of automated methods of gathering information such as robots or data mining software. You may not place any of the contents of this site within another web page or site by framing, embedding, or any other technique. These restrictions apply to any and all content at this site, including text, graphics, trademarks, logos, forms, and elements of page composition or layout.
You may not use any hidden text or Meta tags with our name or any of our trademarks unless we have granted you explicit permission to do so.
All of the content contained in this site is the property of United Travel Services Ltd., and is protected by international copyright laws, and by the copyright laws of the countries in which we do business. This includes all text, graphics, page elements, media files, forms, stored data, and associated software. This applies to both individual site elements and files, and to the site as a whole. All software used at this site is our property, or the property of the parties which supplied the software, and it is protected by international and local copyright laws.
Visiting this site and communicating with us by email or other electronic means constitutes consent to such electronic communication, and by this consent, you agree that electronic communications satisfy the legal requirement for communication (including notifications, disclosure, and statements of consent or agreement) to be in writing.
We will communicate with you via email, or by areas or functions of our site specifically designated for such communication. We reserve the right to not respond to communication via other means. If you do not respond to communication from us regarding our services within two days of such communication, we will use the information which you have previously provided in carrying out our services.
You may discontinue communication with us at any time, including any future correspondence from us, by selecting the link designated for that purpose at our website. We are not responsible for any loss of data if you do choose to discontinue communications with us.
Termination of service
We reserve the right to terminate this agreement at any time, and for any reason, including provision of false or misleading information, use of this website for illegal purposes or in an improper manner, and any other failure to adhere to these terms and conditions.
Termination includes termination of any services provided to you, of access to all or part of this website, and of registration at this site.
General information regarding these terms
These Terms, along with other information regarding our services, may be changed at any time. When such changes occur, they will apply to your access to and use of this website, and will replace any previous versions of these Terms.
If any part or provision of these Terms is no longer enforceable, or becomes illegal or otherwise invalid, the remaining provisions will continue to be in force, and will not be affected by the change.
The headings included in these Terms are strictly for convenience and informal reference, and should not be taken as definitions or guides to interpretation of these terms. In addition, we have not authorized anyone to interpret or explain these Terms, or to speak for us with regard to them.
“Company” or “we” or “our” or “us” means United Travel Services Ltd. or any of our subsidiary companies.
“Service” or “services” means the Electronic System for Travel Authorization (ESTA) application processing service provided by this company.
“Terms” means the Terms and Conditions posted on this web page.
“User information” or “client information” or “your information” or “personal information” means information which you provide about yourself or about individuals whom you are representing for the purpose of using our Service.
“Working day” means a weekday during which banks are open for business.
“You” or “your” “yourself” or “user” or “client” or “user” means a person visiting this website.